Charlotte Trueman

Staff Writer

Charlotte Trueman is a staff writer at Computerworld. She joined IDG in 2016 after graduating with a degree in English and American Literature from the University of Kent. Trueman covers collaboration, focusing on videoconferencing, productivity software, AR/VR and issues around sustainability.

Facebook’s Workplace embraces video, touts new users amid pandemic

Facebook’s Workplace embraces video, touts new users amid pandemic

At the same time CEO Mark Zuckerberg unveiled a new remote work policy, Facebook moved to strengthen the collaboration capabilities in Workplace to meet growing demand.

University Southampton Hospital turns to Teams – and bots – to improve healthcare

University Southampton Hospital turns to Teams – and bots – to improve healthcare

The University Hospital Southampton NHS Foundation Trust has partnered with Medxnote and Microsoft Teams to move away from pagers as the main messaging tool for workers.

Atlassian acquires help desk firm Halp

Atlassian acquires help desk firm Halp

The software company best known for its Jira, Trello and Confluence platforms hopes the acquisition will make it easier for users to handle help desk requests.

How the UK's Centrica simplified its desktop infrastructure for 18,000 employees

How the UK's Centrica simplified its desktop infrastructure for 18,000 employees

The need for greater flexibility and scalability largely drove the change, according to Patrick Babic, service owner for Centrica's End User Computing.

Review: 5 top videoconferencing services put to the test

Review: 5 top videoconferencing services put to the test

We compared Zoom, Cisco Webex, Microsoft Teams, GoToMeeting, and Google Meet in real-world tests to see which videoconferencing platforms perform best for business users. Here’s how they stack up.

Zoom partners with Otter.ai for in-meeting transcriptions

Zoom partners with Otter.ai for in-meeting transcriptions

Video conferencing platform Zoom has unveiled an Otter.ai integration, providing users with access to live transcriptions and meeting notes.

Zoom unveils a host of new privacy, security features

Zoom unveils a host of new privacy, security features

As part of its 90-day security plan, the troubled video conferencing platform is upgrading its encryption in Zoom 5.0.

UK turns to mobile apps to help curb coronavirus spread

UK turns to mobile apps to help curb coronavirus spread

As COVID-19-related deaths in the UK continue to rise, the NHS is turning to mobile applications for symptom tracking and contract tracing.

Google, Microsoft talk up security after Zoom firestorm

Google, Microsoft talk up security after Zoom firestorm

As Zoom continues to fight continuing privacy and security concerns about its platform, Microsoft and Google look to reassure users that their platforms are safe.

Trello unveils Butler integrations with Slack and Jira

Trello unveils Butler integrations with Slack and Jira

Productivity platform Trello touted two new integrations with its no-code automation tool, Butler, saying they should bolster automated workflows.

Pandemic leads to surge in video conferencing app downloads

Pandemic leads to surge in video conferencing app downloads

As the COVID-19 outbreak continues to disrupt business, employees are turning to mobile business apps to ensure productivity remains high.

As coronavirus worsens, companies renew focus on collaboration, remote work

As coronavirus worsens, companies renew focus on collaboration, remote work

While some companies and organizations are cancelling big events such as MWC and Facebook’s F8, others are looking to see what’s in their collaboration toolbox to keep workers healthy and productive.

Environmentally-friendly Raspberry Pi projects

Environmentally-friendly Raspberry Pi projects

We take a look at three DIY Raspberry Pi projects that will benefit your local environment

How the UK government plans to clamp down on harmful online content

How the UK government plans to clamp down on harmful online content

The government will give Ofcom the power to fine social media companies if they fail to protect users from harmful content, but how effective will the new rules be?

UK government names Ofcom internet regulator

UK government names Ofcom internet regulator

The UK government announced plans this week to grant Ofcom with the power to fine social media companies if they fail to protect users from harmful content. However, some fear the proposals risk going too far, while others were...

UK healthtech startups to watch

UK healthtech startups to watch

Pando HealthImage by iStockFounded in 2016 by two UK-based doctors and a serial entrepreneur, Pando Health is a messaging app that allows healthcare professionals to communicate securely. The platform also includes a task management...

See.Sense is on a mission to make cities friendlier for cyclists

See.Sense is on a mission to make cities friendlier for cyclists

How See.Sense’s connected bicycle light has revolutionised how cities see cycle routes

Tech Talent Charter lays out 2020 plan to make UK tech more inclusive

Tech Talent Charter lays out 2020 plan to make UK tech more inclusive

As digital transformation continues to dominate business strategy, Tech Talent Charter’s CEO Debbie Forster tells the UK tech sector that it’s time to move the dial on inclusion and diversity.

IT salary expectations for 2020: How much should UK IT pros be earning?

IT salary expectations for 2020: How much should UK IT pros be earning?

How much should you earn this year? Read on to see how salaries are set to increase for IT jobs in the UK – whether you are a CIO, network engineer or security architect...

Sustainability predictions for 2020

Sustainability predictions for 2020

As the threat of climate change becomes increasingly critical, what sustainability initiatives should organisations be embracing throughout 2020?

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