Bill Snyder

San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.

Verizon shines in extensive U.S. wireless speed tests

Is the Robot Revolution Going to Put Us Out of Work?

Most of us have experienced the "career creepies," those moments of intense anxiety about our place in the work world. I had one of those a few months ago when The Associated Press said it would use computer-generated stories to...

Why unlimited wireless data is a myth

All of the major wireless carriers "throttle" customers who use what the companies think is too much data, but Verizon's policy is tougher than its competitors.

User Beware: That Mobile App is Spying on You

Those apps you download on your smartphone may be free or very cheap, but there's a hidden price you should be aware of: loss of privacy.

How to Extend Your Home Wi-Fi Network

I love my Victorian flat. But like many buildings from that era, it has lots of doors, lots of walls, and lots of old-school wiring, all of which interfere with my Wi-Fi network. My signal is quite strong in my office, where my router...

Instant Complaints: Here's a Wizard that Will Help You Make a Point

It seems obvious, but complaining about bad service can really make a difference.

In Digital Assistant Faceoff, Good Now (Just) Edges Siri

Call me old fashioned, but unlike Joaquin Phoenix in the film "Her," I'll never fall in love with a computer, Apple's Siri, or any other digital assistant. Siri is helpful, but does it work as well as Google Now? According to Gene...

Business leaders know: Let in the smartphones, tablets, laptops

Forward-thinking firms like Kraft didn't wait for employees to bring in consumer tech, but led the effort themselves

'Privacy Badger' Browser Add-On Protects You from Online Tracking

I'd never confuse Amazon, Facebook or doubleClick with the NSA, but I still don't like being tracked online. Tracking is more than just annoying; it lets unscrupulous companies that scarf up user data turn around and sell your...

How AT&T, Verizon Force Smaller Carriers to Keep Prices High

You may not be an AT&T or Verizon wireless customer, but part of your monthly cell phone bill likely winds up in their coffers. That's because the two mobile giants charge sky-high roaming rates when competitors' customers access the...

TekDry Will Revive a Soaked Smartphone for $70 or Refund Your Money

It's a bad moment. You dropped your expensive smartphone in the toilet. By the time you fish it out, it's really soaked. It won't turn on, and it seems quite dead.

Facebook, T-Mobile Owe Customers Sincere Apologies – but Don't Hold Your Breath

It's really not difficult to say, "I'm sorry." But getting companies to say it a and mean it a is sometimes akin to turning water into wine.

Load More