Shopping links may be manually or programmatically inserted into this content, and our site may receive payment for activity generated through them. They should not be interpreted as editorial endorsements.

Chewy Has Revolutionized Pet Care Customer Service


At the peak of the pandemic, pet shelters couldn't keep up with the demand of aspiring pet owners. But while it's great that so many people want to adopt, pet care is not something to jump into lightly. There are myriad challenges to adding a pet to your household, and with a job, a family, and a personal life to attend to, not everyone is fully prepared for all the work that comes with taking care of a pet. Fortunately, you're not alone.

The Pet Experts at Chewy have gone above and beyond opening a pet marketplace to become an invaluable resource for first-time and experienced pet owners alike. The people behind Chewy view pets (and pet parents) as family and are hopelessly devoted to providing the absolute best customer experience through every interaction.

On Chewy's site, customers can shop a massive selection of more than 60,000 products (including private brands and healthcare products), all at competitive prices and with fast 1–2-day shipping. Whether you're looking for food, treats, toys, flea collars, apparel, grooming tools, or practically anything else, Chewy has you covered—quickly—so you don't have to take time out of your busy life. They even offer a convenient Autoship subscription program, allowing customers to schedule orders so they never run out of food, supplies, or medication they need for their pets.

Founded in 2011, Chewy has soared on the back of innovation and technology, committing to 24/7/365 assistance, advice, and encouragement for all of its nearly 18 million active customers. From an easy-to-navigate website and highly rated mobile app to detailed order tracking and personalized "Pet Profile" features, Chewy has revolutionized the way pet parents shop and eased the burden on first-time pet caretakers. No matter where you are on your journey with your pets, Chewy's support team is there, even sending personalized notes for the loss of a pet.

All of Chewy's product and technology is data-driven to enhance the customer experience, from easy ordering to the #1 e-commerce pet pharmacy in the world, simplifying even the way you take care of your pet's health. The pharmacy is an industry leader in pet health and wellness, providing free telehealth services for veterinary counsel from the comfort of your home, as well as offering customized, pharmaceutical grade, prescription medications to fit pets' unique needs that can't be fulfilled by commercially available alternatives.

Moreover, Chewy is passionate about supporting pets and making a positive impact in communities across the country. Through their Shelter & Rescue Network, they've donated more than $62 million in products to ensure that those animals get the quality care they deserve. Through the pandemic, Chewy has donated more than $30 million in pet food, products, and other essential goods to animals in need.

You love your pets and are committed to giving them the best care possible. So is Chewy, and they're doing it through unrivaled customer service, innovative services, and technology that makes it easier than ever to give your pet the care it needs. If you're a pet parent or thinking about becoming one, start and end your shopping at Chewy.


Copyright © 2021 IDG Communications, Inc.

7 inconvenient truths about the hybrid work trend