When IT builds a new help desk system for the organization where this pilot fish works, the CIO decided it could be used for anything, PC-related or not. For example, it could be used for building maintenance requests.
“About three days into the new help desk,” fish reports, “a ticket is entered requesting building service — there was a window leaking.
“My CIO was reading all of the calls. To this one he dutifully responded: ‘Please enter your version of Windows when opening a ticket.’”