BPM provider Signavio secures $250M investment, will double Australian headcount

Business process management software provider Signavio has secured a $254 million investment to fund its global expansion and double the company’s headcount in Australia to 40 by the end of the year.

The firm’s cloud-based software suite is used by more than a million users within more than 1,300 organisations, which include Australia Post, NBN Co, AMP, DHL, Bosch, Deloitte and SAP.

Australia is Signavio’s fourth largest market in terms of annual revenue generation and home to two offices, in Melbourne and Sydney.

While the business process management segment is not new, increasing adoption of automated services especially by large scaled enterprises provides a significant opportunity for Signavio.

“There’s been a real shift over the last few years in terms of understanding the power of process as the basis of digital transformation. Where previously it may have been seen as a middle management topic, it's now very much becoming an enterprise-wide strategy driven from the executive level,” said Signavio CEO and co-founder Gero Decker.

Signavio CEO Gero Decker

The company pitches itself at mid-size and large organisations that want to “mine, model, monitor, manage and maintain their business processes” it says.

“In the Australian market, which is quite mature, we’re finding banks are using process management to not only handle their risk and compliance programs, but also to understand the way all of their customer-facing offerings are impacted by their process models. For utilities and telecommunications companies, we’re seeing how important this is as well. Everything from the customer experience in terms of the purchase to pay process, through to managing service delivery issues,” Decker said.

“Our customers want to be able to see how something is operating in one of their branches in regional New South Wales, versus how something is working in an inner-city location in Melbourne, for example,” he added.

The fund raising transaction was led by Apax Digital, the growth equity arm of Apax Partners, with participation from Deutsche Telekom investment initiative DTCP. Existing investor Summit Partners will retain an equity stake in the business.

The company has nine offices around the world and is currently expanding operations in Japan and India, increasing its employee base in those countries by half last year. Decker said he expects the company to have a presence in other Australian cities in coming months.

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