NDIA seeks CIO to define IT strategy

The National Disability Insurance Agency has begun the hunt for a chief information officer to take charge of IT within the organisation.

The NDIA is the statutory authority tasked with overseeing the National Disability Insurance Scheme (NDIS).

The organisation is seeking a CIO to “define agency technology and digital strategy and IT architecture” through engagement with its parent department, the Department of Human Services (DHS).

The new IT chief will oversee a range of key business systems including CRM, the agency’s finance and BI systems and the Holocentric business management system. The CIO will also be the organisation’s point of contact for the DHS CIO Group.

The new CIO will need to relocate to the NDIA’s Geelong national office by December 2019.

At NDIA, Marie Johnson holds the role of head of technology authority after joining the organisation in December 2014.

“Broadly, the CIO will be responsible for defining the agency’s technology strategy and IT architecture and ensure the delivery of NDIA ICT solutions that business outcomes,” an NDIA spokesperson said.

“The head of the technology authority provides the agency with advice on digital innovation strategies such as cognitive intelligence and eMarkets.

The CIO and head of the technology authority will work closely together to build on the solid foundation that has been established to date to support the NDIS as it grows to support 460,000 Australians over the next three years.”

The NDIA began rolling out in July 2013.

Last year the scheme was beset with IT issues affecting payments to participants. Problems with implementing the NDIS MyPlace Portal had left some NDIS participants unpaid for weeks.

A PwC review commissioned by the government concluded that the root cause of the problem with the payment portal was “not a single catastrophic event, but rather a series of compounding issues.”

The review highlighted an inadequate change management plan, which “led to insufficient preparation, stakeholder needs identified too late, and ineffective implementation of change activities.”

Full details of the NDIA CIO role are available online.

Copyright © 2017 IDG Communications, Inc.

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