EXCOM's ITIL offering to cope with 'sleeping giant'

EXCOM Education, in conjunction with ITIL experts Contactability, has launched a suite of Information Technology Infrastructure Library (ITIL) training courses to cope with an increasing demand for ITIL certifications in the Australian market.

The demand for ITIL in Australia is following in the footsteps of more mature markets in the U.S. and Europe, according to EXCOM Education's Strategic Alliance Manager, Edmondo Rosini.

"ITIL has been slowly growing in the Australian marketplace - it's almost like a sleeping giant," he said. "Around the world, it [the ITIL market] is a little more established. I believe that ITIL certification is within the top 15 or 20 certifications globally, and I believe it's getting to that level [in Australia] as well."

ITIL is a set of best practices for delivery and support of IT services that is often adopted with the aim of improving service support, service delivery and security.

Rosini expects the new courses to appeal to government organizations as well as businesses hoping to demonstrate their ability to professionally support their customers.

"The target market for our courses is primarily government and organizations that want to put best practices into their IT departments and into their framework," he said.

"Every organization is basically looking at ITIL in a big way. It's not a mandatory thing for private businesses, but it is something that can provide them with a differentiator in the market."

Three different courses will be offered on a regular basis, beginning early November. A half-day Executive Overview will deliver a best practices summary in seminar style to high level executives, while a full-day Introduction to ITIL course has been designed for organizations looking to give their front-end staff an overview on what ITIL is all about. Also offered is a three-day Foundation Certificate course that will cover the nuts and bolts of ITIL, and conclude with an EXIN-authorized certification exam.

Course schedules and pricing is available from EXCOM's Web site.

Copyright © 2006 IDG Communications, Inc.

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