TNT continues outsourcing drive with five-year Accenture BPO deal


Dutch logistics and express delivery firm TNT has agreed a five-year business process outsourcing contract with Accenture.

The deal is aimed at reducing operational costs within TNT, as part of a wider initiative to reap annual savings of between €100 (£71m) and €150 million (£106m) from 2018. This involves streamlining its business as it prepares for a buyout, with rival FedEx recently approved by European regulators for a €4.4 billion bid.

The Accenture contract will involve the service provider managing transactional activities relating to finance and accounting, procurement and data entry on behalf of TNT.

This will allow the firm to consolidate and standardise back office operations, which are currently carried out at a local level, the company said.

It follows a series of significant outsourcing deals, as part of the firm’s wider IT overhaul and transformation strategy, dubbed Outlook.

In March, TNT – one of the world’s largest delivery firms - announced a six-year managed cloud and outsourcing deal with Hewlett Packard, days after striking a five-year application management deal with Indian outsourcer Infosys.

It also revealed a managed cloud-based unified communications deal with Verizon Enterprise Solutions during the same month, and ComputerworldUK recently spoke to TNT CIO Phil Parkin about its deployment of customer relationship management system, Salesforce,

TNT said that the latest Accenture outsourcing deal be implemented between 2015 and the end of 2017, after discussing the planned scope and timing with local works councils and employee representatives.

“Accenture's BPO services will allow TNT to focus on what we do best: delivering our customers’ express parcels and pallets, while enhancing our cost-efficiency and flexibility," said Maarten de Vries, TNT’s chief financial officer.

Copyright © 2015 IDG Communications, Inc.

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