Department of Health awards NHSmail contract to Accenture and Avanade


The Department of Health in England has handed a five-year deal to deliver the NHSmail service to Accenture and Avanade.

The two service providers will be tasked with delivering the secure, cloud-based email service for 700,000 health and care workers in the UK. This will support communications with less secure systems such as non-NHS partners and patients, Accenture said.

In addition a multi-tenanted email service, based on Microsoft Exchange 2013 will be deployed to replace the NHS’s existing platform, implemented in 2007.

Accenture and Avanade will also deploy additional services such as an enterprise-wide directory, and Lync software to support staff collaboration with instant messaging, VOIP, audio and video communication tools.

Both the email and collaboration services will be available to all NHS and social care organisations in England and Scotland, with the banking of NHS National Services Scotland.


“The new improved NHSmail service will provide significant digital technology improvements to help NHS staff drive even more effective collaboration at all points of patient care,” said Aimie Chapple, managing director for Accenture’s UK health business.

“This will be one of the largest mailbox migrations ever delivered and will bring significant benefits to the way NHS employees exchange information, communicate and interact across healthcare.”

A separate announcement from Accenture today revealed that it has also signed a five-year extension to its business process outsourcing deal with Deutsche Bank.

The deal is aimed at reducing operational costs and streamlining its sourcing and procurement services, the firm said.

This will involve replacing its current on-premise procurement IT platform with an on-demand service from Ariba – the software supplier bought by German IT firm SAP in 2012.

In addition, Accenture also announced today that it has sold its Navitaire airline business software to specialist IT provider Amadeus for $839 million (£538 million).

Copyright © 2015 IDG Communications, Inc.

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