Electrolux deploys cloud-based IT service management from ServiceNow

Home appliances group Electrolux has deployed a cloud-based global IT service platform from ServiceNow, to support and standardise staff services through a central portal.

Electrolux says it sells 50 million products to customers in more than 150 markets every year.

Marcus Claesson, Electrolux CIO, said: “Providing consistent global support by achieving high standards in efficiency and offering employee self-service access are pivotal elements to our IT strategy.

“With ServiceNow, our users will have a single point of contact with IT regardless of their location, and IT will have a single system to dramatically improve the service experience.”

Starting with the ServiceNow IT Service Automation suite - including Service Catalog, Incident Management, Problem Management, Change Management and Knowledge Management - Electrolux partnered with ServiceNow’s professional services team to roll out the new IT service system.

Copyright © 2014 IDG Communications, Inc.

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