De Beers diamond company makes IT shiny with global HCL contract

Global diamond firm De Beers has signed an end-to-end IT infrastructure transformation contract with HCL Technologies.

HCL will support data centre operations, a multi-lingual service desk, LAN management, security services, service management including tools, desk side support and project services to De Beers worldwide.

HCL already manages the IT Infrastructure of Anglo American plc, the majority shareholder of De Beers, and the new deal allows a tighter integration across the two companies, said De Beers, with common technology platforms and IT service management.

Craig Charlton, group CIO at De Beers Group, said: "Where we have previously had several service providers in each local region, this agreement affords us more comprehensive management of our underlying IT environment, and enables us to run a more industrialised infrastructure service that underpins our broader IT strategy."

The engagement involves supporting De Beers' global presence in Botswana, Namibia, South Africa, the UK and elsewhere around the world, with HCL taking responsibility for eight data centres across five regions. The scope of the work includes remote locations such as offshore diamond mining vessels along the Namibian coastline, and Snap Lake mine in Canada, accessible only via ice roads in winter.

De Beers says it will benefit from a reduction in operating costs, improved processes and SLA-driven services, integration with the Anglo American environment, and advanced IT frameworks and processes, such as HCL's cloud-based service management tool Service Now. There will also be a migration to Microsoft's cloud-based email service Office 365.

Earlier this year, De Beers signed a £22 million six-year networking and IT services contract with BT.

Copyright © 2014 IDG Communications, Inc.

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