The cult of ITIL - It has more followers than you think





Percentage split of Adopting ITIL readers across Forrester “role types”



So what is this showing?





  • I&O professionals don’t need to read the document as they already “know it all” (glass half empty).
  • Other IT professionals are interested in how ITIL can help with IT service design and delivery (glass half full).


So what does it mean for the I&O professional?









by Stephen Mann

Related:

Copyright © 2012 IDG Communications, Inc.

8 highly useful Slack bots for teams
  
Shop Tech Products at Amazon