The cult of ITIL - It has more followers than you think

Percentage split of Adopting ITIL readers across Forrester “role types”

So what is this showing?

  • I&O professionals don’t need to read the document as they already “know it all” (glass half empty).
  • Other IT professionals are interested in how ITIL can help with IT service design and delivery (glass half full).

So what does it mean for the I&O professional?

by Stephen Mann


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