Northampton council wins Socitm ICT Service of the Year award

Public sector IT managers association Socitm has given out its annual awards.

Sponsored by IBM, the awards saw Northampton Borough Council being made ICT Service of the Year, after being given the highest customer rating through the Socitm customer benchmarking system.

South Tyneside Council was given the Best Council Website of the Year award, and the London Fire Brigade (LFB) took the Digital Engagement award, based on its successful Fifty Shades of Red social media campaign - based on the sort of incidents the fire brigade attends that cause those involved "a high degree of embarrassment".

The LFB campaign delivered 47,000 impressions on Facebook, increased its Twitter following by 3,000, and directed 30,000 visitors to the LFB website in a single day.

Socitm’s Innovation Award was presented to the London Borough of Hounslow "in recognition of the council’s customer-centric approach to technology".

The council is migrating from traditional desk and server based ways of working to cloud-based working, "becoming the first UK council to do so on an enterprise wide basis", and in anticipation of improved customer experience and significant efficiency savings.

Aberdeen City Council e-Government manager Ian Watt took the Socitm Member Award. Watt's team provides all online services, GIS, smart cards and other functions that support customer-facing services.

He has played a key role in modernising the council’s services, "creating simpler, more convenient access for citizens", and "pioneering use of open and shared data by the council", said Socitm.

The Graham Williamson Research Award, that provides resources and funding for someone starting out in ICT to undertake a period of research-based work experience at home or abroad, was presented to Rachael Mfoafo of Scotland’s Improvement Service.

Mfoafo’s "mature and interesting" submission for the award described her plans to "map the knowledge ecology in the public sector".

Copyright © 2013 IDG Communications, Inc.

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