Barclays mobile apps break down after update

Barclays bank has apologised to customers after its mobile apps stopped working properly for several days following maintenance work.

The failure comes just days after the bank announced cutting 1,700 jobs in its branches as it focuses on delivering services through mobile and online channels instead.

For most of Sunday 17 November, customers were unable to use Barclays’ mobile banking, Pingit and MyBarclaycard apps after a “planned outage”.

“The maintenance update took longer than expected,” a spokesperson for the bank said.

While this problem was eventually resolved, later on 18 November, between 9pm and 11.30pm, an isolated “server problem” caused the apps to go down again, Barclays said.

“The digital services affected are now up and running. Thank you for your patience this evening. We apologise for this inconvenience,” the bank said.

The latest outage is the second in just a few weeks. An IT glitch at the end of October led to customers not being able to make payments through online banking and in retail stores. They also experienced delays in receiving payments - including payday wages - in their accounts.

Copyright © 2013 IDG Communications, Inc.

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