Virgin Media centralises staff training systems in the cloud

Virgin Media says it is enjoying the fruits of a new cloud-based, e-learning and performance management system.

Previously, Virgin Media owned three learning management systems. A Springboard system was used for internal employees, and a further two were used for compliance training among outsourced employees and among its engineering community.

These systems were managed inefficiently on a day-to-day basis using Microsoft Excel spreadsheets.

The communications and entertainment company wanted to acquire a learning and performance management system that all employees could use and that could be managed centrally. A suitable system would also cut administration time, support social learning, and link performance management with overall career development.

Virgin Media is now using the Cornerstone Learning Cloud and Performance Cloud systems. Cornerstone’s products form the basis of Ignite, Virgin Media’s in-house learning and development system, which is the central hub for all courses, management and progression tracking.

Virgin Media said the new cloud-based learning system has cut training times by over a third (35 percent), and that reduced administration has given managerial teams "15,000 extra productive hours per year". This time has been saved on the previous inefficient appraisal system, and paperless reviews have also cut admin time.

The "social learning" element of the new system has also made sure that expertise and knowledge is shared across the organisation more efficiently, said Virgin Media.

James Iles, head of employee learning at Virgin Media, said: “One centrally managed system for all content would also help us track the career paths of the workforce, which was something we couldn’t do with the previous systems.”

Virgin has also partnered with companies including Jenison, ILX and the Open University to provide content including PRINCE2 and ITIL training. The content is offered in a variety of formats including classroom and e-learning, and is delivered sensitively according to job function.

Using the system, managers can set career goals and performance targets, and all employees can view their own individual, immediate and long-term training and performance status.

Last month, Virgin Media was among the 29 suppliers that the government said would provide and support its Public Services Network (PSN).

Copyright © 2012 IDG Communications, Inc.

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