Birmingham & Solihull Mental Health Trust improves business intelligence

Birmingham & Solihull Mental Health NHS Foundation Trust (BSMHFT) has deployed a new business intelligence platform to help improve clinical services.

The trust serves a population of 1.2 million spread over 172 square miles, and has an income of over £200 million, making it one of the largest mental health Foundation Trusts in the country.

The BI system will enable the trust to collate raw data from a broad range of sources and provide information that can be used to improve and develop clinical and managerial services, said the trust.

BSMHFT already had Ascribe's community care and mental health system (ePEX) and was feeding data into a central point. However it wanted to modernise, develop and add more data into this platform and sought help to do this in a structured way.

The trust chose Ascribe Consulting to assist it. The result is the Trust's Executive Team Reporting Suite, which offers performance scorecards, targets, ratings and trends, dashboards for standard analysis like referrals and community care follow ups, plus many other statistics.

The team will use Microsoft Excel 2010 and other Microsoft software to provide additional business intelligence.

James Longmore, trust IT director, said: "We have established a foundation for growth in our delivery of information based upon Microsoft technologies that will enable us to move forward and target information delivery to specific groups of staff.

"Managers and clinicians across the trust are now able to base their decisions on more timely information, that can be collated from a wider range of sources."

In the past, said Longmore, the trust had evaluated services on the basis of standard operational reports.

By using the data warehouse and reporting tools built with Ascribe Consulting, the organisation can now incorporate information from other sources, such as patient feedback scores, staffing information and serious incident reports.

"Combining all this data will enable us to create a deeper understanding of our clinical services and accurately assess where improvements can be made to improve patient care," said Longmore.

Barnet, Enfield and Haringey Mental Health NHS Trust recently signed a 5-7-year IT services deal with HP, as part of a bid to save money through areas such as flexible working.

HP Enterprise Services will deliver a range of outsourced services to support a fully managed desktop, including application hosting, network management, data centre services and remote support services.

Under the agreement, HP will modernise the trust’s technology to enable its workforce to work more flexibly and effectively, enabling it to deliver improved mental and physical healthcare in both inpatient and community services, said the trust.

Copyright © 2011 IDG Communications, Inc.

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