Carlsberg taps into application service support

Carlsberg has signed a five year application services contract with consultancy Accenture to support standardisation at its European operations.

Accenture will support a range of application services in a "co-sourcing agreement" managed by Carlsberg. The services will support Carlsberg's Business Standardisation Programme (BSP), which aims to enable future growth through the introduction of common business processes, and an ability to share more best practices across its European operations.

Application services will be delivered in areas such as incident management and problem management, using a seven-step improvement process for incident/problem management. In addition, Accenture will support service validation, test management and request fulfilment.

The contract complements an agreement announced in April 2009 by Accenture and Carlsberg, which sees Accenture support Carlsberg's SAP and Microsoft software implementations in Europe, and the delivery of a common enterprise resource planning platform.

The choice of Accenture to help us support BSP reflects their proven experience in delivering similar application services in the consumer products industry, and the flexibility it offers in helping us to achieve the aims of our BSP, said Kenneth Egelund Schmidt, vice president and CIO at Carlsberg.

The services will be delivered via Accenture's centre in Hyderabad, India, and through local service management at Carlsberg in Copenhagen.

The application services will be based on the Information Technology Infrastructure Library (ITIL) version 3 service management standard.

Copyright © 2011 IDG Communications, Inc.

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