This contract programmer pilot fish frequently gets urgent requests from IT shops that farm out software projects to his company -- and by now he's pretty sure he knows just what that means.

"We get these 'urgent' requests from the software developers all the time," says fish. "I think the 'urgent' part is their deadline, not the business-side customer's.

"The actual users can be really slow about getting around to using the software sometimes, especially if it changes what they see on their computer.

"We had one customer whose client-server application was being moved to the web. They killed four different rewrites of the application from three different contractors, simply because it involved change for the users.

"That wasn't the advertised reason, of course. But we all knew what was going on."

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