Technically, they only had to replace one part

IT consultant pilot fish works mostly with small and medium-size businesses, and some of them have tight budgets and very specific requirements.

"We had a client who had to be able to write all our services off as expenses," fish says. "They had a pretty decent budget for hardware and software repair, but they weren't allowed to purchase any equipment.

"One day they brought us a laptop to repair, and after we took a look at it, we could see it really was beyond fixing.

"So I went to my used hardware guy, and we found a very similar laptop.

"Cleaned it up, set it up for them exactly like the dead one and delivered it -- and just charged them for the 'repair.'"

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