If I only had a brain... er, executive assistant

In the organization where this IT support pilot fish works, trouble tickets from Very Important Persons are automatically escalated.

"They are, after all, very important," says fish.

"I was scanning the escalations today, and found one titled 'VIP unable to access iOS device.' That wasn't so unusual.

"But it was the resolution that caught my eye: 'VIP's assistant provided the VIP with the unlock PIN.'"

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