Professionalism, redefined

There's a network-related outage at this food manufacturer's office, and the IT manager pilot fish is scrambling to get things working again.

"Our local service provider's tech was just pulling into his parking lot when I paged him, but he turned around to head over to our office right away," says fish.

"We narrowed the problem down to one likely device. The tech had the device vendor's number in his phone, so he dialed them up, and I went on with my other work.

"A little while later, the tech -- who I knew had a day's worth of other appointments waiting for him -- told me he had quickly walked the vendor support guy through all our troubleshooting, what the symptoms were and everything we'd done. But the guy still didn't seem to get it.

"I volunteered to talk to vendor support. That guy's first words to me: 'Yeah, real professional, that tech I was just talking to. He didn't even tell me he was going to hand the phone over to you!'

"The support guy didn't help solve our problem, either."

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Copyright © 2016 IDG Communications, Inc.

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