Ryan Faas

What IT needs to know about iOS 10

Apple's newest mobile OS offers a variety of technologies that make the iPhone and iPad better enterprise devices, but there are cautionary notes, as well

iOS 10 was released earlier this week and many users have already upgraded their devices. For IT departments, any major OS or software update can bring challenges and opportunities. One challenge is that with users having near total control over their devices IT must respond to these upgrades in real-time rather than planning a controlled rollout. The likeliest exception: devices that are corporate-liable and heavily managed, something typical only in a handful of industries like healthcare, finance, government and retail.

IT needs to understand the major changes in iOS 10 that affect business users, IT systems and infrastructure -- as well as any new management controls they can use to improve security, network performance and workflows. The good news is the iOS 10 offers a range of technologies that make the iPhone and iPad even better enterprise devices and network citizens.

The bad news: There are potential security concerns associated with a couple of the new features.

Here's a rundown of what IT shops should look for as iOS 10 arrives:

Cisco QoS integration: The most significant enterprise feature in iOS 10 is its support for Cisco's Fast Lane quality of service (QoS) functionality in managed Wi-Fi configurations. When enabled, IT can use MDM/EMM solutions to define apps that get priority over the network to optimize traffic. This helps ensure that business apps receive adequate bandwidth and consumer apps or games don't overload the network.

CallKit with Cisco Spark (and other services): One of the major features in iOS 10 from a consumer and business perspective is CallKit, which allows apps to directly handle voice calls, including integration with the native dialer and address book. Much like FaceTime calls, CallKit apps behave much like traditional voice calls. CallKit offers potential for all users because it unifies and streamlines calling across the board.

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