iOS 10 upgrade eats early worms, sends iPhone owners on hunt for iTunes

Apple claims it's safe to upgrade after it fixed whatever hit those first in line

Some iPhone owners today reported that they were flummoxed by iOS 10, which failed to install, crippled their devices and sent them on a hunt for a Mac or PC armed with iTunes.

"I updated my iPad Pro 9.7 and iPhone 6S and both devices now request to connect to iTunes," wrote DjTaym in a message posted to Apple's support forum. "Once connected, I get a message that an error has occurred and that a restore is necessary. It reverts back to iOS 9.3.5."

Another customer was a lot hotter under the collar.

"This is absolute garbage Apple," said bmattify on a different thread in the same discussion forum. "Now when I connect my phone to iTunes it says it cannot connect to upgrade server. Thanks Apple. You know, before I switched over to an Apple phone, I had my fair share of problems with Android, but it never EVER completely botched its own upgrade."

Some Computerworld staffers upgraded their iOS devices without encountering problems, but others weren't so lucky. "iOS 10 just totally hosed my iPhone. It's going to be wiped," wrote one over the company-wide messaging platform.

Later, after updating his device, the staffer reported better news: "Hey! My phone isn't wiped! I don't get it but I'm happy about it."

Reports of failed over-the-air (OTA) upgrades were even more widespread on social media, with the Apple Support account on Twitter flooded with descriptions like DjTaym's and bmattify's.

"We're currently looking further into this issue," the account tweeted shortly after 11:30 a.m. PT. Apple support also directed customers to a page on the firm's website that spelled out how to connect an iPhone or iPad to a Mac or PC to restore the prior version of iOS.

Apple said it had identified and fixed the problem, at least for those who had not yet tried to upgrade. "We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability," an Apple spokesperson told BuzzFeed's John Paczkowski. The problem was quickly resolved. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help."

Upgrade problems are not new -- or rare -- for Apple.

A year ago, Apple rushed out iOS 9.0.1 to fix several bugs, including one that prevented some from installing the new operating system, which had been released just the week before. And in February, Apple re-issued iOS 9.2.1 to fix an error that had crippled iPhones whose owners had replaced some parts themselves or had a third-party shop do repairs.

Apple Support's Twitter account, perhaps one of the fastest ways to ask for assistance, can be found here.


Copyright © 2016 IDG Communications, Inc.

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