Review: HPE’s machine learning cloud overpromises, underdelivers

Haven OnDemand’s enterprise search and format conversions are the strongest services, while more interesting capabilities are not fully cooked

Developers longing to build more intelligent, more proactive, more personalized apps seem to gain more options with every passing day. With Haven OnDemand, Hewlett-Packard Enterprise (HPE) has joined the applied machine learning fray, competing directly with IBM Watson Services, Microsoft Cortana Analytics Suite, and several Google ML-based APIs.

Haven OnDemand is a platform for building cognitive computing solutions using text analysis, speech recognition, image analysis, indexing, and search APIs. While IBM based its cognitive computing/machine learning cloud services primarily on Watson, the “Jeopardy!” winner, HPE based its recently announced Haven OnDemand services primarily on IDOL, its enterprise search engine.

This lineage shows in the Haven OnDemand selection of services: for example, the wide variety of connectors and file formats already supported, the emphasis on extracting information from unstructured documents, and the use of corporate logos as the training set for image recognition. The lineage also shows in the use cases that HPE recommends, such as Net Promoter analysis.

Haven OnDemand currently has APIs classified as audio-video analytics, connectors, format conversion, graph analysis, experimental APIs (HP Labs Sandbox), image analysis, policy, prediction, query profile and manipulation, search, text analysis, and unstructured text indexing. I have tried out a random set and explored how the APIs are called and used.

Haven OnDemand documents only REST calls, in synchronous and asynchronous forms. Certain calls are available only for asynchronous use because they tend to be long-running. One good example is the prediction training service.

While REST calls are universally accessible to client languages, it is unusual for a major vendor to release APIs only as REST calls. Developers usually want support in their favorite programming language. Although the Haven OnDemand documentation didn’t seem to mention or refer to them at all, I searched the Internet and found a set of Haven OnDemand client libraries hiding on GitHub. Several of these were forked from IDOL OnDemand client library repositories. The clients I found supported in this repository are (in order of decreasing currency) Node.js, Salesforce Apex, Ruby (as a Gem), Python, iOS Swift, Android Java, Windows Universal 8.1, PHP, and Dynamics CRM. There seems to be only one developer maintaining these clients and handling the forums at the moment.

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