Why users (sometimes) love IT

Law firm hires this pilot fish to do the firm's technology training -- mostly teaching classes, but also handling "as needed" assistance to users.

"I was asked to help one attorney with a PowerPoint presentation she needed that day," fish says. "She opened it up and needed to make changes to the text.

"Knowing that PowerPoint and Word have a great 'relationship,' I sent the presentation to Word, opened it in Outline View and made the changes. I then sent it back to PowerPoint with the changes.

"The attorney actually started crying. She said she had spent hours changing each individual slide. Needless to say, I immediately had a friend."

Made any users cry? Tell Sharky about it. Send me your true tale of IT life at sharky@computerworld.com. You'll score a sharp Shark shirt every time I use one. Add your comments below, and read some great old tales in the Sharkives.

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