Microsoft acknowledges -- but doesn't fix -- KB 3038314 installer fail with error 80092004

However there's still no admission that MS15-032 blocks the installation of search providers

Microsoft acknowledges -- but doesn't fix -- KB 3038314 installer fail with error 80092004

Very early this morning, Microsoft finally posted an acknowledgment that KB 3038314 -- released 10 days ago on Black Tuesday -- fails to install with error 80092004.

The newly modified KB article says:

After you perform a clean installation of Windows 7 or Windows Server 2008 R2, and then you upgrade from Internet Explorer 8 to Internet Explorer 11, you may receive an error message that resembles the following:

Windows Update encountered an unknown error

error code 80092004

After the clean installation, Windows Update continues to offer KB3038314 even though the security update may already be correctly installed.

If you receive this error message, click About Internet Explorer on the Help menu to determine whether the security update was installed. If the Update Versions line shows KB3038314, this indicates that the security update is correctly installed and that the system is not in an unprotected state.

Microsoft is researching this problem and will post more information in this article when the information becomes available.

As I reported earlier this week, many IE11 customers have been complaining both about the install failure and the patch's uncanny ability to prevent you from adding new search providers. Install the patch and, unless you changed providers before patching, you're stuck with Bing.

There's no acknowledgment from Microsoft of that problem yet.

The install failure has drawn 30,000 views on one Microsoft Answers thread, which was started the day after the patch was released, and another Microsoft Answers thread has garnered 10,000 views. Many solutions have been proposed on the forums, but none seems to work in all cases -- even if you have a day or two to spend fixing Microsoft's mistake.

As you might expect, the patch has not been pulled.

Copyright © 2015 IDG Communications, Inc.

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