Using a private cloud to keep the coffee on at Dunkin Donuts

National DCP's CIO details how following a merger, IT systems and data were integrated using Verizon's private cloud

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When four regional Dunkin Donuts suppliers merged in 2012, they integrated their workers and processes, but they did not initially merge their IT systems and data.

The combined company, called National DCP LLC, is a $2 billion supply chain management cooperative that serves Dunkin Donut franchises. But the merged company left five different sets of core systems to maintain and run. Each regional operation kept its own system running and the new corporation started its own.

That was five times too many systems, said Darrell Riekena, the CIO of National DCP.

darrell National DCP

Darrell Riekena, the CIO of National DCP, led the charge to integrate five IT systems to Verizon's cloud.

Riekena, who was hired as CIO at the co-op to fix this situation, said each of the regional operations had similar systems with ERP (enterprise resource planning), warehouse management, transportation management and trucking scheduling. Another thing they had in common was that most of the systems were old. Some were as much as 10 years old.

"How could we get that to one enterprise platform, and how could we position ourselves for the growth and business needs we had in front of us?" Riekena said. "How do we accelerate the technology that we had? How could we implement best-of-breed and out-of-the-box apps and roll it out quickly with speed of implementation? And we needed simplicity."

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