This manufacturing company has an trouble-ticket system for IT hardware issues, but it doesn't always communicate quite the information that help-desk people need, reports a pilot fish there.
"As many other IT professionals could attest, help desk tickets submitted at times are hard to interpret -- or even leave us scratching our heads thinking, what exactly is it they want?
"Today we received a trouble ticket that was only a single line of detail: Operator says he still can't get anything off the printer that's unreadable.
"I'm certain we can help him with that..."
Help Sharky with this: Send me your true (and readable) tale of IT life at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.