When Intuit’s network gets taxed, it turns to performance-management tools

With TurboTax and QuickBooks becoming increasingly cloud based, user experience is key

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Ted Turner, Senior Network Engineer at Intuit, discusses with Network World Editor in Chief John Dix how the company’s business is changing and how it relies on different tools to keep up. 

You’re best known for TurboTax and QuickBooks. How has the business been changing of late?

Ted Turner, Senior Network Engineer

Ted Turner, Senior Network Engineer at Intuit

Those are our bread-and-butter products, and we’re shifting to the cloud, going global and we’ve made acquisitions like Mint to address mobile. TurboTax and QuickBooks were originally packaged software products, and that’s still the preferred method of doing business for some customers. But as we made, say, credit card processing or your personal finance stuff available on smartphones, a lot of customers have decided that having things tied to a computer is not the way to go. They like the flexibility of mobile, so that’s been a big deal for us for the last five years.

Three or four years ago we made it possible to take a picture of your W2 and upload it to us, then we run it through OCR to capture the data, because doing text entry on a phone is arduous at best. That’s an example of efforts we’ve been making over the last eight years to do more for customers, and that’s led to us building bigger data centers to house more processing power.

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