You’ve been hacked. Now what?

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What should a company do after it’s been hacked? It’s a question Target, Home Depot, Sony Pictures Entertainment and others have had to ask over the past year or so. And it’s likely that other organizations will be facing the same question over the coming months.

Getting hacked is never a good thing, especially when the result is stolen or compromised customer data. But how a company reacts to the attack can make all the difference in the long run.

A prompt and effective reaction can minimize the damage or at least paint the organization in a fairly positive light with customers, business partners and the community at large. A poor or sluggish reaction can make a bad situation worse, and cost a company for years to come.

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