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IT pilot fish's duties at this manufacturing company include handling help desk requests.

"The other day, I received an email from our shipping department, from one of two people who sit next to each other in a small office," says fish. "They handle all of the truckloads leaving the plant.

"The user who contacted me, Fred, said he was trying to ship a load and got an error message that prevented him from doing so.

"He included a screen shot of the error message, which read 'Record in use by user Barney. Update aborted.' Barney is the guy that sits right next to Fred.

"I was getting ready to respond to Fred, telling him to turn to the guy next to him, when I got a message from Barney.

"He said to ignore the request -- they had figured it out."

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