Replacement cycle dilemma dogs the iPad

Buyers see little reason to replace aging tablets, putting pressure on Apple to rejuvenate the line

ipads tablets mobile

Apple will introduce new iPads today in the hope they will rejuvenate sales, whose growth has slumped in the first two quarters of 2014.

But the expectation by analysts is that Apple won't offer enough to convince current owners to ditch their aging, or even aged iPads, and that Apple must, like PC makers today, learn to live with a longer refresh cycle than it might have once anticipated.

"The big questions are two-fold. First, what are the upgrade cycles for people who are actively using their iPads?" said Jan Dawson, principal analyst of Jackdaw Research. "Second, how many people bought it, used it, but are no longer really using it? It's sitting in a drawer or maybe used only infrequently. Those people are not going to replace them ever."

The refresh cycle, the term for the time between buying two similar devices, harks back to the PC, whose sales have historically been driven by the cycle, especially in businesses. PCs, too, have been plagued by a refresh problem as some of the blame for the 11-quarters-and-counting sales contraction has been laid on a lengthened cycle.

Likewise, much of the blame for the iPad's disappearing growth -- in the first quarter, sales were down 16% compared to the same period the year prior, and in the second, were off 9% -- has been placed on a longer-than-expected refresh cycle.

The contention is by now well-worn: When the iPad debuted, experts anticipated that the refresh cycle would be similar to the smartphone, which in the U.S. at least is around two years, driven by the 24-month contracts which subsidize sales. Turns out, however, that tablet refresh is longer. Maybe much longer.

The problem is that analysts still don't have a good handle on the length of the iPad refresh cycle.

"It's about three years," said Dawson.

"We think it's about 21 months," said Carolina Milanesi, chief of research at Kantar Worldpanel ComTech.

But according to Kantar's surveys, 46% of the consumers polled are using iPads between 2.5 and 4.5 years old.

The longer-than-expected refresh cycle is not necessarily an indication of the lack of interest in the iPad, argued Milanesi, who pointed out that 54% of the people Kantar surveyed said that they would hand down any replaced iPad to an immediate family member, friend or relative.

Dawson echoed that, reiterating an earlier analysis where he noted that the pass-along factor was keeping iPads in use, thereby expanding the user base and, thus, Apple's tablet ecosystem -- even though sales had slowed.

Tablets in general, the iPad in particular, face other headwinds this year besides the refresh cycle, of course, ranging from cannibalization from larger-screen smartphones and a lack of major changes to the form factor, either inside or out, to diminished interest on the part of developers because of App Store policies that bar trials and paid upgrades.

Most companies would be more than happy with the numbers Apple's turning out -- nearly 70 million in the last four reported quarters -- but Wall Street is always pushing for growth, not stasis. And heaven forbid there be a slump.

"Tablets are not smartphones," said Milanesi, who used that line today to title a blog that summarized some of Kantar's data on the iPad. "At the moment, the iPad refresh cycle is closer to that of the PC than a smartphone. We'll continue to see Apple pushing the envelope, but the use case for a tablet is less clear now than it was two years ago."

Nor was Dawson overly optimistic. "The iPad Air was the biggest upgrade since the original," he said, referring to last year's lighter, thinner 9.7-in. tablet. "And that didn't really do much because people are holding on to [their iPads] for a longer time."

Apple is live-streaming a news conference today starting at 10 a.m. PT (1 p.m. ET) where it will unveil a new iPad Air 2 as well as a tweaked iPad Mini 3. The webcast can be viewed from an iOS or OS X device, or an Apple TV, from Apple's website.


Copyright © 2014 IDG Communications, Inc.

Bing’s AI chatbot came to work for me. I had to fire it.
Shop Tech Products at Amazon