Sabre airline reservation system down for two hours

The world's largest airline reservation system, operated by Sabre Holdings Corp., went off-line yesterday, leaving airlines including US Airways Group Inc. and American Airlines, travel agencies and consumers unable to access its reservation systems for two hours.

In a statement posted on its Web site, Sabre said at 9 a.m. CST, the system began experiencing problems with two network backbone routers that manage data running through its Internet system to its Tulsa, Okla., data center. The company said the system was up and running at 11 a.m. CST, when Sabre began restoring service to its customers.

Sabre spokeswoman Theda Page Whitehead said today that the cause of the crash is still being investigated.

"As of last night, we were doing diagnostic testing with our equipment vendor," she said, declining to name the vendor.

The Sabre computer reservations system handles approximately 40% — or 400 million bookings annually — of all reservations made around the world, the company said. The company also operates Travelocity.com, an online booking system for consumers.

Copyright © 2000 IDG Communications, Inc.

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