Premier 100s give their advice to future leaders

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Academic Management Services Inc.

Swansea, Mass.

"The most important thing with technology and IT projects is to have each effort directly return value to the business for which it is employed. Now, more than ever, technology is expected to have a bottom-line impact to an organization, and business models are becoming more and more adaptable. A quickly adaptable IT team that is focused on the needs of the business they support is a successful one."

Paul McKeon

Partner, chief e-business officer


New York

"Focus on the business problems, not the technology problems."

Susan Sumner

Executive director, IT

Alza Corp.

Mountain View, Calif.

"Remember that it is about the business, not the technology. You have to partner with the business in order to be effective."

Paul Stevens

Global head of technology

Barclays Global Investors

San Francisco

"Take your chances. Remember that it's all about using IT to benefit the business. The technology is important, the people using it are critical."

Kirk Swilley


City of Wichita

Wichita, Kan.

"Learn all you can about business processes. Don't be afraid of destroying a business model you might have created to enable creation of a better one."

On Building and Nurturing Your Staff

Rich Sadowsky

Senior vice president, technology

RadioCentral Inc.

San Francisco

"Learn and embrace teamwork. Great things are created by great teams. Great leaders build great teams. If you can't start off leading a great team, then join a great team as a contributor."

Joe Neubauer

Director, software development

Martin Group

Mitchell, S.D.

"Pick the best people you can find. Make sure they are team players and treat them right. Listen, don't overreact, take time to admire what you and your staff have accomplished. Get to know your staff and help them succeed."

Glenn Palmiere


G. Pierce Wood Memorial Hospital

Arcadia, Fla.

"The most important thing to remember when it comes to information technology is to realize it takes teamwork. From application development, delivery and support, unless there is one cohesive unit working together to provide the user a complete solution, you will never have any success in the user's eyes."

W. Garrett Grainger Jr.

Executive vice president, CIO

Dixon Ticonderoga Co.

Heathrow, Fla.

"Trust your employees and allow them to contribute! Be honest with your people and give them the opportunity to grow and mature within their areas of expertise, as well as outside their comfort zone. A key question I ask prospective employees is, 'What is your ultimate career goal?' The answer I want to hear is, 'I would like your job!' "

M. Lewis Temares

Vice president, CIO, dean of engineering

University of Miami

Coral Gables, Fla.

"You are only as good as your people and only as successful as your last hire. Hire the best and ensure each succeeds. Continue to stay abreast of emerging technologies."

Ash I. Shehata

Director, IS and telecommunications

Antelope Valley Health Care District

Lancaster Calif.

"Be willing to listen to advice. It's OK to admit to mistakes. You can't do everything on your own! Create a team that has the heart and the desire to achieve the impossible. Educate all the people [who] are affected by your decisions. Make sure that you have buy-in and support from the top down. Your relationship with your boss is what will make or break you in the organization. Make sure he is your No. 1 fan!"

Thomas H. Murphy


Royal Caribbean Cruises Ltd.


"Being in charge of an IT organization does not make you a leader. It's simply a start. How far you go with the group will depend on how much of a commitment you want to make to them. Loyalty and respect as a leader must be earned every day; there are no days off. Remember that every action causes a reaction. Think through your actions and anticipate the reaction before it happens. Develop your skills as a storyteller. There is no more powerful way of getting a message across than through an effectively-told story. Stories are viral -- they will work their way through your organization and help create the future. Finally, overcommunicate every day. Create a culture of open, honest, candid and [frequent] communication. The effect of overcommunicating is inconsequential; the effect of undercommunicating can be excessively damaging."

Brett Arquette


Ninth Judicial Circuit Court of Florida

Orlando, Fla.

" 'Atta boys' and treating your staff with respect that professionals deserve goes a long way when they have to come in at 3 a.m. to fix a down server."

On Communication

Roger Gray

Vice president of IS and technology services, CIO

Pacific Gas & Electric Co.

San Francisco

"Learn how to communicate within the context of the receiver. For example, when talking to the business folks, talk in their terms."

Richard J. Fishburn

Vice president, CIO

Corning Inc.

Corning, N.Y.

"Communicate to operating managers in the language they understand: creation of business value. Keep the technospeak internal to IT."

David C. FitzPatrick

CIO, director of IT

Metawave Communications Corp.

Redmond, Wash.

"Acquire a good combination of technical and business skills, especially in the area of organizational behavior and development. Learn to be savvy with your senior management team and be able to translate business issues into technical solutions. It is important to possess strong skills in speaking, presentation and writing. There is nothing more important than being able to communicate effectively with your IT customers, peers and business leaders."

On Using Technology to Empower

H. Jameson Holcombe


Cambrian Communications LLC

Fairfax, Va.

"Stay abreast of new technologies and be able to translate functionality into business terms that are understood by CXOs -- especially the CFO."

Barbara Buechner

Senior manager, information security

Merck-Medco Managed Care LLC

Fair Lawn, N.J.

"Think outside the box. There are many ways to develop or solve challenges. Keep abreast of new technologies, new challenges for the old technologies. Keep your head in the game. Treat those you lead as you would like to be treated. Empower and trust those you will delegate to. Last but not least: Listen. Listen not only to the words, but to the actions -- verbal and nonverbal; listen to those who praise and those who criticize, and make your decisions with balance."

Michael Agens

Support services and systems integration manager

Linens 'n Things Inc.

Clifton, N.J.

"Stay on top of new technology trends and present yourself in a positive and organized manner at all times."

David M. Hager

Vice president of network security and disaster recovery

OppenheimerFunds Distributor Inc.

Englewood, Colo.

"Just because it hasn't been done before doesn't mean it can't. Always use technology as a solution to a business problem, not a temporary fix. Keep knowledgeable of what is going on in the technology world [by] constantly looking for ways to improve the [way] we help the businesspeople do what they do best. And never ever forget the importance of allowing those who work for you to exercise their creativity in solving problems. As a leader, you are only as good as those that work for you. Drive out their fear about taking on new challenges; only then can you inspire others to succeed."

B. Keith Bearden

Director of information services, CIO

A-dec Inc.

Newberg, Ore.

"Stay current with technology and strive to understand what value technology can bring to the business. Seek to understand your business from all aspects and look for innovative ways to use technology to add value to the business and differentiate your company from your competition."

On Leadership Attitudes

Jim Jackson

Vice president, CIO

Intertape Polymer Group Inc.

Bradenton, Fla.

"1. Never accept anything at face value. 2. Challenge your staff and let them be successful. 3. Communicate with all levels of management and users. Information is our best friend, and lack of it our worst enemy."

Jerry B. Hale

Director, global business systems

Eastman Chemical Co.

Kingsport, Tenn.

"Stay positive. Stay focused on your goal. Enjoy the people. Enjoy the journey. Embrace change. Focus intently on your company's business."

Elizabeth A. Page

Director, IS

Equiva Services LLC


"Listen to your heart as well as your brain and find work that gives you a sense of purpose."

Robert B. Carter

Executive vice president and CIO

FedEx Corp.


"Be courageous. Lead a balanced life. Practice being a great communicator. Have an unfailing respect for people."

Gary W. Sprague

Director, IT

Marconi Corp.

Irving, Texas

"Have thick skin, focus on having a positive attitude, keep your eye on technology, but don't forget what has worked in the past and why it has worked. Be flexible. Don't make policies that hinder profitability of the business. Communicate the vision, show the way there and set your people up to be successful. Keep humor in your life."

Cathie Kozik

CIO, senior vice president

Tellabs Inc.

Lisle, Ill.

"You know more than you think! Trust your instincts, but also take the time to listen to what others are doing."

John DeAngelo

Associate dean for IT

The Fox School of Business and Management, Temple University


"Do your homework, outhustle the next guy, care about the people who support you and act with conviction and decisiveness. If you make mistakes, there will be plenty of opportunities to mend fences later, but no one will challenge your passion and commitment."

Paul S. Raines

Global head, information risk management

Barclays Capital Inc.

New York

"Pick a job that's fun."

Mark H. Brooks

Projects team manger

Teachers Insurance and Annuity Association -- College Retirement Equities Fund

Charlotte, N.C.

"Stand up for what you believe in and stand by others who believe as you do, even if you both stand alone."

B. Gordon Green

Vice president

The Bank of New York Co.

New York

"Be patient, have an open mind and keep your company and your organizations in the forefront of your mind."

Lari Sue Taylor

Senior vice president, enterprise risk management

FleetBoston Financial Corp.

Ridgefield Park N.J.

"Be yourself. Never compromise your integrity. Continually seek out new learning experiences. Be ready and willing to adapt to change. If you don't like your current situation, change it! Encourage your staff and lead by example. Have fun!"

Steven T. Hammond

Vice president, information services

Plasti-Line Inc.

Powell, Tenn.

"Do your best in whatever role you play. Keep focused on how your role assists the organization in the whole. Expand your network of contacts as broadly as possible and understand the best people to come up with a solution are the people that do the process day in and day out. Become a good interviewer -- not pushy and have no hidden agendas. Find a mentor within your company and take their advice."

Jack J. Santos

Director, IT and facilities

Bowstreet Inc.

Portsmouth, N.H.

"Two words inscribed at the temple of Apollo at Delphi: 'Know Thyself.' Understand you limitations. Be aware of your biases. Work on your shortcomings. Build on your strengths. Then lead your team."

On Career Growth and Learning

A. Bryan Kearney

Vice President and CIO

Idaho Power Co., IdaCorp. Inc.

Boise, Idaho

"Set career goals for yourself, yet remain open to what life my have to offer you. Get involved with every aspect of your organization. And always stay true to your principle and values."

Parvez K. Erani

Vice president, information management

St. Mary Medical Center

Long Beach, Calif.

"Keep up with technology and update your skill set as often as you can and learn to be humble about your skill sets, because if you are good, you are hard to overlook."

Bill Seltzer

Executive vice president, CIO

Office Depot Inc.

Delray Beach, Fla.

"Develop good business and people skills. Never assume you know the answer. Treat everyone with honesty, dignity and respect."

Michael E. Cromar

Vice president e-business and global business process

IBM Global Financing

Armonk N.Y.

"1. Learn the business! Work in other areas besides IT for four or five years. 2. Learn to be a leader! Leadership is a learned skill; it takes a lot of knowledge, lots of study, lots of feedback from those you expect to lead, and the learning should never stop."

On Work Attitudes

Michael Prince

Vice president, CIO

Burlington Coat Factory Warehouse Corp.

Burlington, N.J.

"Work hard, learn everything you can about your business and technology, empower others, set a good example and have fun."

Cora L. Carmody

Vice president, CIO

Invensys Software Systems

Herndon, Va.

"Work hard, keep an open mind and a positive attitude. Take on all challenges that are posed to you with the assumption that what helps the company will help your career. Don't take things personally."

Alan Rosa

Director, NT systems and engineering

Quest Diagnostics Inc.

Teterboro, N.J.

"Allow yourself exposure to all aspects of the business, whether you have a personal interest or not. Allow yourself the opportunity to develop 360-degree thinking skills, and nothing prepares you for success better than preparation itself."

Joe Baron

Network technology architect

The Prudential Insurance Company of America

Newark, N.J.

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