Objectives: Revamp global service, systems and security management functions by deploying an array of products to improve security and IT staff productivity.
Challenges: Lend Lease fought the clock to roll out 18 products from six vendors in 12 months -- without hiring a systems integrator.
Payoff: Lend Lease is on track to save at least $1.2 million in labor annually by automating patching and at least $500,000 in help desk costs by automating password support functions. It can also identify and react to attacks more quickly. Staff response times to problems have improved by 30%.