Editor's Picks: CRM

A guide to Computerworld's coverage of CRM.

This week's special report on CRM focuses on the different CRM approaches taken by various vertical industries -- from retail to government. But you'll also benefit from a wealth of other Computerworld features as you undertake challenging CRM projects. First, you should see whether your organization is even ready for CRM by taking our CRM Readiness Quiz.

CRM: Ready or Not?

CRM Quiz Part 1

CRM Quiz Part 2

IMPLEMENTATION

How to Choose CRM Software

Slow and Steady Can Win CRM Race

Business issues dog CRM deployment

CRM: Get Sales Chiefs on Your Side

Users Cite Promise, Perils of CRM Apps

Try, Try Again

ANALYTICS

Taking CRM to the next level

The Forecast is Clear

Unexpected Insights from Data Mining

MARKETING

Marketing Gets With the Program

SECURITY

Protecting the Data Jewels: Valuable Customer Lists

SHELFWARE

Software Sweep: Clearing Out Costly Shelfware

WIRELESS CRM

Wireless CRM takes to the field (Pitney Bowes case study)

HISTORY OF CRM

The Story So Far

Special Report

CRM Goes Vertical

Stories in this report:

Related:

Copyright © 2004 IDG Communications, Inc.

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