Sidebar: Raytheon's MTrak

Objective: Build a system that provides visibility to all materials, such as resistors, capacitors and customized computer chips, from the time of order through receiving, testing, placement in inventory and final use in a Raytheon product. Make the system accessible to every person in the company using only a Web browser.

Challenges: Accommodate complex and unique business processes; find a way to easily integrate data from disparate mainframe sources and make it accessible via the Web.

Payoff: MTrak has become a single source for supply chain data and has eliminated lost and missing parts and other inventory problems. Cost savings: $8.6 million to date; $26 million projected over four years.

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