2004 Best Places to Work in IT Employee Scorecard

Results from a survey of nearly 17,000 IT employees from the final 100 companies selected.

After company representatives completed the first portion of the survey, they were e-mailed instructions on selecting a random sample of their U.S.-based full- and part-time IT staffs. All participating companies were required to obtain feedback from their employees. The responses to the employee survey went directly to a third-party research vendor. Nearly 17,000 IT employees responded to the employee survey from the final 100 companies selected. What follows is aggregate data from a survey of employees at those 100 winning companies:

Most desired benefits

Our survey asked IT workers to rank the importance of various benefits on a scale from 1 to 10, with 1 being "not at all important" and 10 being "extremely important." Here's a look at the benefits that IT workers prize the most (and the least):

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76% Paid vacation
68% Health insurance
47% Profit sharing/employee stock ownership program/401(k)/403(b) plan
40% Flexible hours
33% Telecommuting
31% Reimbursement for technology certification
30% Bonuses
30% Continuing education/executive education programs
26% College tuition reimbursement
26% Maternity/paternity leave
24% Overtime pay/comp time for overtime hours worked
17% Domestic partner/spousal equivalent/same-sex partner benefits
16% Employee Assistance Programs
14% Paid or unpaid sabbaticals
13% On-site fitness center or fitness membership reimbursement
9% Child care
8% Job sharing
6% Elder care and/or services
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75% rate employee morale at their companies as excellent, very good or good
71% are very satisfied or satisfied with their company's training and development programs
72% are very satisfied or satisfied with their health benefits
70% are very satisfied or satisfied with their base salary
69% are very satisfied or satisfied with their work/life balance
51% are very satisfied or satisfied with their bonuses
37% find their job/workplace very stressful or stressful

How satisfied are you with...

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Very satisfied 22%
Satisfied 48%
Neither satisfied nor dissatisfied 14%
Dissatisfied 12%
Very dissatisfied 4%

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Very satisfied 22%
Satisfied 29%
Neither satisfied nor dissatisfied 15%
Dissatisfied 12%
Very dissatisfied 9%
not applicable 13%

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Very satisfied 27%
Satisfied 45%
Neither satisfied nor dissatisfied 14%
Dissatisfied 10%
Very dissatisfied 4%

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Very satisfied 25%
Satisfied 44%
Neither satisfied nor dissatisfied 15%
Dissatisfied 11%
Very dissatisfied 5%

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Very stressful 10%
Stressful 26%
Somewhat stressful 45%
Not very stressful 17%
Not at all stressful 2%
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Layoffs
Among respondents who indicated that their company's IT department had layoffs in 2003, the following grades were given for how management handled these layoffs:

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A
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14%
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B
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24%
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C
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22%
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D
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12%
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F
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9%
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Not Answered
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19%
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Pride and ethics

The majority of IT employees at this year's Best Places to Work have strong feelings of pride about their companies and the work they do. Eighty-three percent of respondents said they are proud to work at their companies, and 80% say their jobs are interesting and challenging. That's the good news. The bad news is that only half said they have well-defined career paths, and just over half (62%) said they feel their jobs are secure. Here are some other findings of note:

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