Agility is ...

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"... the ability to respond quickly but appropriately. You have to have put in place standards and processes to make fast but controlled responses. In addition, you have to be able to think in flexible terms. Agility requires you to step out of a black-and-white mode and to see multiple options, which you need to weigh, then make a choice that accomplishes your goals."

Earl Monsour, director of strategic information technologies, Maricopa County Community College District

"... striking a balance between freedom, innovation and return on investment. It's about giving people ownership [of technology] and letting them do innovative things but sticking within a framework that lets IT address budget constraints and interdependencies."

Keith Thibodeaux, CIO, Lafayette Consolidated Government

"... the ability to react quickly and make changes to the things both you and your staff attend to. It's about changing priorities in a fairly quick manner."

Bob Holstein, CIO, National Public Radio

"... an absolute. To be agile with customers, to communicate and collaborate with them, you have to understand their business."

Don Gibson, managing director of IT, FedEx Services

Copyright © 2005 IDG Communications, Inc.

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