Close Contact With IP Communicator

Telework outposts don't get much more romantic than a home office in Paris, where technology strategist Charlie Killian headed last year with the full blessing of his employer, D.W. Morgan Co. in Pleasanton, Calif.

"A dedicated IT department and technology make it easy to telecommute," says Killian, who is plugged into corporate operations through a VPN client from Cisco Systems Inc. Killian's work space also folds in Cisco's IP Communicator and instant messaging capabilities using Connecticut-based Cerulean Studios' Trillian chat client.

Killian heavily attributes his ability to stay in close contact with colleagues and clients -- and take the occasional stroll past Notre Dame -- to the use of IP Communicator. "It allows me to easily communicate with everyone in the office with four-digit dialing just like I was sitting next to them. It also allows our clients to stay in contact by dialing the same seven-digit California number as always," he says.

As with all remote staff, D.W. Morgan is concerned with more than technology that lets employees such as Killian work seamlessly with clients. Tight security is definitely required for telecommuters at this provider of supply chain and other consulting services to major companies, including Johnson & Johnson, Chevron Texaco and Cisco.

"When providing access to sensitive local information, it is always prudent to do so over encrypted channels," advises network engineer Binh Ly. "At Morgan, remote access to internal systems is achieved over security protocols," he adds, specifically mentioning Secure Shell, Secure Sockets Layer and IPsec.

See the complete Faces of Mobile IT special report.

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The Faces of Mobile IT

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Copyright © 2006 IDG Communications, Inc.

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