Chiquita Slips, but Does Not Fall

The inside story of a problem-plagued financial system overhaul that just might work.

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Epilogue

In late May, shortly after Computerworld's last interview with the FP&A group, Lisa Mullaney left Chiquita. A successor has yet to be named. Shannon Burket continues to manage day-to-day operations of the system and the relationship with Titan. IT, says Singh, is ready to add resources to help with the transition. "We're going to step up and assign a project manager. We're going to redo some things, but we'll do that in close partnership with whoever steps up in FP&A," he says.

Singh says that in the wake of the challenges of the past two years, "people are more grounded on what needs to be done" and are making adjustments. "I'm confident we'll be up and running by the end of this year," he says. "It's just difficult getting there.

"This is what I've seen with all of these Hyperion projects," the CIO adds. "What irritates me is that Oracle continues to sell this as easy to install and deploy, and it's not. Companies need to be realistic about the time and resource effort it will take to have a successful implementation. It's all about process and change management. It's not about technology."

Copyright © 2010 IDG Communications, Inc.

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