Survey: Microsoft Office 2007 Adoption Plans

Just 37% of respondents to a Computerworld/Office Letter survey say they plan to upgrade to the next version of Office

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One-third of the respondents who plan to upgrade have not calculated or do not know what their one-time training costs will be. Just over another third (36%) plan to spend less than $100. While 46% of small companies think they'll get by spending less than $100, just 27% of large companies have that expectation and 43% say they don't know, while just 19% of small companies don't know. Among beta testers, 34% plan to spend less than $100 but many are unsure, with 35% saying they don't know.

How will Office 2007 affect help desk

resources as compared to previous versions?

33% Support needs will increase; 7% Will decrease; 39% Will stay about the same; 22% Don't know
Base: 270 respondents with adoption plans (Numbers do not add up to 100% due to rounding.)

Of the respondents who plan to upgrade, 39% say they expect support needs to stay the same, while one third expect support needs to increase. Expectations do not change significantly based on the respondent's company size or whether or not the respondent was an Office 2007 beta user.

User Impact

Office 2007 has a new distinctive user interface. How much time do you expect users with beginning or intermediate Office skills will need to become proficient with it?

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 1-4 hours: 7%
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  5-8 hours: 9%
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  2-3 days: 14%
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  4-7 days: 9%
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  2-3 weeks: 20%
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  Longer than 3 weeks: 17%
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  Don't know: 24%
Base: 727 respondents

One in five respondents in the survey base expect beginner or intermediate Office users to spend two to three weeks to become proficient with Office 2007. The response was the same, regardless of the respondent's company size or beta-testing experience with Office 2007.

How much time do you expect users with

advanced or expert-level Office skills will

need to become proficient with Office 2007?

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 1-4 hours: 18%
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  5-8 hours: 12%
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  2-3 days: 14%
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  4-7 days: 16%
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  2-3 weeks: 14%
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  Longer than 3 weeks: 7%
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  Don't know: 21%
Base: 727 respondents (Numbers do not add up to 100% due to rounding.)

Nearly one in five respondents expect advanced or expert users to become proficient with Office 2007 within one to four hours. Beta testers are the most optimistic about this: one quarter chose that time frame. Only 7% of all respondents thought a power user would take more than three weeks to become proficient.

Once users climb the learning curve, do you think Office 2007

will make them more productive, less productive or about the

same as they are with their current Office version?

24% More productive; 46% About the same; 5% Less productive; 1% Users not currently using Office; 25% Unsure/Don't know
Base: 727 respondents (Numbers do not add up to 100% due to rounding.)
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