Honors Program: QlikTech International

Project Name: Business software that saves lives

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Success

Has your project achieved or exceeded its goals? Achieved.

Is it fully operational?   Yes

How many people benefit from it?Hundreds.

If possible, include an example of how the project has benefited a specific individual, enterprise or organization. Please include personal quotes from individuals who have directly benefited from your work.

"The most important thing is to make the right decision quickly. It can be the difference between life and death," says Stålhammar.

When I receive a patient, I can place myself in front of the computer screens and get the information I need immediately. It is completely fantastic. Now I have the total picture in front of me, and I do not have to search in different databases and waste precious minutes before still guessing something in the end."

How quickly has your targeted audience of users embraced your innovation? Or, how rapidly do you predict they will?

QlikView has been in use at Sahlgrenska University Hospital since March 2001. The initial implementations of QlikView were centered around bringing together patient record data from as many as six different systems (including a massive Siemens patient management system). The project that Stålhammar has spearheaded extends this use of QlikView specifically to manage medical data and decision support for the cranial surgery area. The project began approximately three months ago as a trial. The trial was used by approximately 20 doctors and nurses. With the trial complete, QlikTech Inc. and the customer are working to extend the trial to other treatment areas within the hospital and to other hospitals in Sweden.

Difficulty

What were the most important obstacles that had to be overcome in order for your work to be successful? Technical problems? Resources? Expertise? Organizational problems?

The most challenging problem that Stålhammar faced with this innovative use of QlikView was organizational change. Doctors, by nature, work one on one with patients and are reluctant to change the way they work. The great challenge in an implementation like this is to get users to accept a new system and a new method of doing things. In addition, to make the decision-support system work, it was necessary to get the input and expertise from a number of different doctors and experts.

Finally, there was the problem of the Swedish health care model. Since health care in Sweden is a government service, there is a reluctance to look to traditional business software to solve problems. No one believe that BI software could make a difference in patient lives and medical outcomes.

Often, the most innovative projects encounter the greatest resistance when they are originally proposed. If you had to fight for approval or funding, please provide a summary of the objections you faced and how you overcame them.

Every project needs a champion, and for this project, Stålhammar is that champion. The initial introduction of QlikView to the Sahlgrenska University Hospital was when Stålhammar personally downloaded the free trial version of the product off www.qliktech.com. He had quite a bit of experience with traditional analytic tools but had stumbled onto QlikView. The very first implementations of QlikView at the hospital were built by him alone without technical support. So the way Stålhammar has overcome objections is through seeing is believing. By showing what QlikView was capable of, and by showing how the tool could make a difference in patient lives, he removed the objections of the doubters and has made the project a success.

Copyright © 2007 IDG Communications, Inc.

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