Review: Ooma helps you save on your phone bills

For a one-time price, Ooma lets you install a VoIP and replace, or supplement, your landline.

In an economy this bad, everyone wants to save a buck. If you're trying to save on your phone bill, and are willing to put up with less-than-stellar voice quality and basic calling features, you may want to give Ooma a try. Plug this nifty device into your router, cable or DSL modem, connect a landline telephone to it, and phone bills can become a thing of the past.

Ooma uses your broadband Internet service to let you make phone calls. Unlike Vonage, though, you won't have to pay a monthly fee for its use, unless you want to use its premium services (more on that later). Instead, you'll be able to make unlimited free phone calls throughout the U.S., and calls at reduced cost overseas.

How much will you save? That depends on your current phone bill. Ooma has a list price of $249.99, although you should be able to find it for less at a retail store or online. (As I write this review, it's available from Amazon for $199.99.) So calculate your annual phone fee, and compare it to Ooma's price; you should get a good estimate.


Installation is a snap

Because of the vast number of phone options in homes, you might expect Ooma's setup to be at best problematic. Do you have a DSL or a cable modem? A separate router? Do you want to use the device in concert with an existing phone line and number, or not use your wall jack at all? No matter what your current setup is, Ooma has done an excellent job in creating a simple installation routine.

The Ooma device itself is a compact, unobtrusive, sleek-looking 7.5-by-5.5-in. device with six buttons for doing things such as retrieving, managing and deleting voice mail. I opted to use it in addition to my landline, instead of as a replacement. When you choose this option, you get a free phone number from Ooma, with a good chance that you'll get a number in your area code. If you want to replace your landline but keep your existing phone number, you'll have to pay a one-time fee of $39.99.

To install it, first visit the Ooma Web site and fill in basic information, such as whether you need a new phone number, and so on. After that, connect the device itself. I connected it to my cable modem and my home router, and then connected my phone. (If you're using it in concert with your existing landline, you'll also have to plug that line into it.) At first the Ooma didn't work, but after restarting my cable modem and home router, a blue light went on, indicating that the device was working.

What if you want more than one telephone to be able to make calls with Ooma? Here's where things get tricky. Ooma comes with a "Scout," a small device that can plug into a landline, and into which you then plug your other phone. You'll have to buy a separate Scout for each phone (except for the first one) at a list price of $60.99 each -- which will certainly cut down on your savings.

And there's a catch: You can't use the Scout if you're using Ooma in addition to your landline and aren't plugging Ooma into a wall jack. That's because the Scout communicates with the main Ooma hardware via the phone wiring in your house. So if you don't plug the main Ooma device into your home phone wiring, you're out of luck -- you can only use it with one telephone. However, if you use Ooma in concert with your home phone wiring, you can use as many phones as you want, as long as you've got a phone jack for each, and are willing to buy a Scout for each.

1 2 Page 1
Page 1 of 2
7 inconvenient truths about the hybrid work trend
Shop Tech Products at Amazon