After glitch, Microsoft pulls Phone 7 update for Samsung

Microsoft said that it has pulled a software update for Samsung phones running Windows Phone 7 after the operating system caused problems with those devices.

“We have identified a technical issue with the Windows Phone update process that impacts a small number of phones," Microsoft said in a statement.

"In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue," Microsoft explained, adding that it would redistribute the update "as soon as possible."

The update was intended to improve the overall updating process and did not include new functions that Microsoft has promised will be forthcoming, such as cut-and-paste functionality and improved search for its Marketplace tool.

The update is delivered when a user connects a phone to a computer using a USB cable. On Windows machines, the update is applied using Zune software. On Macs, it is applied using Windows Phone 7 Connector for Mac.

With its release of Windows Phone 7 in November, Microsoft introduced a radical redesign for its mobile operating system. The software vendor has partnered with a range of manufacturers to install the operating system, including most recently Nokia. But Microsoft faces strong competition in the smartphone market from Apple's iPhone, Research In Motion's BlackBerry and devices that use Google's Android operating system.

Technical problems such as this one are not going to help.

"It's 1 a.m. here in the UK," wrote Samsung Omnia 7 user Alex Roebuck, who has been communicating with Microsoft via its WinPhoneSupport Twitter feed, early Wednesday morning. "Have to go to work tomorrow with no phone. Very unhappy."

Send news tips and comments to jeremy_kirk@idg.com.

Copyright © 2011 IDG Communications, Inc.

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