TD Bank gets social for better business

North America's sixth-largest bank adopts IBM's Connections to connect 85,000 workers

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When TD Bank Group made a lot of acquisitions a few years ago, executives knew they needed to find a way to help employees span international borders and work together.

Glenda Crisp, vice president and CIO of TD Bank
Glenda Crisp, vice president and CIO of TD Bank

To make that happen, they turned to social collaboration software.

"We needed a way for people to communicate and help each other," said Glenda Crisp, vice president and CIO of TD Bank. "They needed to be able to work together more effectively. We saw social collaboration as a way to do that... We see a competitive advantage to collaborating with people and working more intimately."

Wendy Arnott, TD North's vice president of social media
Wendy Arnott, TD North's vice president of social media and digital communications

TD Bank is the sixth-largest bank in North America, with 19 million customers and about 85,000 employees. The company does business in several countries but is centered in the U.S. and Canada, with more than 55,000 workers in Canada and more than 28,000 in the U.S. After a series of acquisitions in the past few years, the Toronto-based company found itself with a problem.

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