Power failure takes down Zoho

Zoho works to get back online, blames colocation provider

The Web site and office tools of online services company Zoho were knocked offline Friday by a power outage in its data center.

All of Zoho's services went down at 11:25 a.m. ET Friday. Making regular status updates on Twitter, the company reported at 11:46 a.m. that it was being affected by a power failure in the Equinix colocation provider.

The power failure, according to Zoho, was affecting its data center.

Equinix Inc., based in Foster City, Calif., provides data center, colocation and IT infrastructure services to enterprises and network service providers. A colocation service provides data center space, power and security for a customer's equipment.

Equinix did respond to a request for information on the outage. It's not clear how many of its customers were affected by the power failure.

By 12:32 p.m., Zoho was reporting that power was back up, and its technicians were checking for data corruption before bringing its services back online. At 1:55 p.m., Zoho tweeted that its Accounts service was back up and technicians were working to restore the company's applications.

"The reason it is taking time is because the database clusters lost sync internally," the company noted at 2:55 p.m. "It is taking time to sync them back. Once done, the services will be restored."

At 3:15 p.m. Zoho reported that techs were dealing with inconsistencies in its database clusters. The tweet also noted that it might take "a few hours" more to get all services restored.

Zoho offers an office suite of applications, including word processing, spread sheets and page view calculations.

Sharon Gaudin covers the Internet and Web 2.0, emerging technologies, and desktop and laptop chips for Computerworld. Follow Sharon on Twitter at @sgaudin, on Google+ or subscribe to Sharon's RSS feed . Her e-mail address is sgaudin@computerworld.com.

Copyright © 2012 IDG Communications, Inc.

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