Dropbox goes down for more than an hour

Firm acknowledges problems, but doesn't offer an explanation for the outage

Cloud storage service Dropbox users were hit with a widespread service outage this morning that lasted a little more than an hour.

Tweets from outraged users around the world appeared to show the breadth of the service outage.

According to the web monitoring site Is It Down Right Now, Dropbox's servers were unresponsive at 6:32 a.m. Pacific Time and appeared to be down for a little more than an hour. During that time, the Dropbox website was displaying 404 server error messages.

A spokesperson for Keynote, an Internet and mobile cloud testing and monitoring service, said the company "observed a complete outage on the home page between about 09:40 and about 10:45 Eastern Time this morning."

"We were getting HTTP 500 Internal Server errors instead of the expected page," the spokesman said in an email response to Computerworld.

After coming back online, Dropbox Support tweeted the statement: "We apologize for any inconvenience that might have been caused. Dropbox is back to normal."

When contacted by Computerworld, a spokeswoman didn't elaborate on the reasons for the outage.

Is It Down Right Now
Web monitoring site Isitdownnow.com shows Dropbox servers as unresponsive on the morning of May 30

Dropbox's last service disruption in January lasted more than 15 hours.

Lucas Mearian covers storage, disaster recovery and business continuity, financial services infrastructure and health care IT for Computerworld. Follow Lucas on Twitter at @lucasmearian, or subscribe to Lucas's RSS feed . His email address is lmearian@computerworld.com.

Copyright © 2013 IDG Communications, Inc.

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