12 Ways to Improve the Healthcare User Experience

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Today Holliday is an artist and a patient advocate whose Walking Gallery gives a voice to patients harmed by the medical errors and inefficiencies that happen when patient data is not available. It's no small matter-as Heywood points out, medical errors are the sixth leading cause of death in the United States.

To explain why she spoke at Healthcare Experience Design, Holliday quoted Matthew 10:34: "I did not come to bring peace, but a sword."

Put another way: You need to make people uncomfortable in order to change healthcare the way it needs to be changed. As the United States struggles with healthcare reform and IT implementation, the next 15 years will be very uncomfortable, she says-but without the sword, there can be no peace.

Brian Eastwood is a senior editor for CIO.com. You can reach him on Twitter @Brian_Eastwood or via email. Follow everything from CIO.com on Twitter @CIOonline, Facebook, Google + and LinkedIn.

Read more about health care in CIO's Health care Drilldown.

This story, "12 Ways to Improve the Healthcare User Experience" was originally published by CIO.

Copyright © 2013 IDG Communications, Inc.

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