Update: Google reports Google Drive outage resolved

Company reported 'significant' number of users affected before problem was fixed

It was a tough Monday morning for some Google Drive users who had to deal with a service outage that lasted about two hours.

Google Drive, a free service that allows users to store documents, videos and Google Docs and access them anywhere, was first reported down for some users at 10:17 a.m. ET.

The company then said at 11:10 a.m. that the outage was affecting a "significant subset of users" and that its tech people are working on the problem. Forty-five minutes later, it reported that the service had been restored for "some" users and said the outage would be resolved within an hour.

At 12:35 p.m., Google issued a reporting saying that the problem affecting Google Drive had been fixed.

"We apologize for the inconvenience and thank you for your patience and continued support," the company said in a status update. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."

Google did not say what the problem was or how many users had been affected.

Users, venting their frustrations on Twitterearlier in the day, complained about the service being down or being slow to load.

"Google drive failed me this morning. Not a great way to start the day. I couldn't print out the homework I stayed up all night doing," tweeted @birdsofprey21.

And @john_mccoubrey tweeted, "Some of my docs on Google Drive appear to have been removed. Hope this is just a temporary glitch."

While Google Drive is back up for @ellis_tsang, it's still not working well. "Google drive now back up like a limp horse struggling to move," he tweeted.

Google error page
Some users saw this error page when attempting to access Google Drive this morning.

Sharon Gaudin covers the Internet and Web 2.0, emerging technologies, and desktop and laptop chips for Computerworld. Follow Sharon on Twitter at @sgaudin, on Google+ or subscribe to Sharon's RSS feed . Her email address is sgaudin@computerworld.com.

See more by Sharon Gaudin on Computerworld.com.

Copyright © 2013 IDG Communications, Inc.

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